Regional Program Manager (RPM) MENA & West Africa

About Viamo

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organizations using digital technology to make better decisions.

With more than 30 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.

About the role

You will provide critical programmatic support to our country teams across the Middle East and West Africa. You will support the delivery of multi-country projects, coordinating across Viamo teams and delighting our partners. You will also manage business development opportunities and lead on program implementation in the region outside of where Viamo already has a country presence. You will support programmatic excellence across programs through inputs into global Program Operations initiatives and coordination of quarterly and monthly regional team meetings. Finally, you will support Viamo’s growth through the recruitment and onboarding of new program team members.

Key Responsibilities

  1. Multi-country project management, managing projects that span multiple countries in the region
  2. Regional business development and program implementation, handling inbound leads where Viamo doesn’t have a Country Manager
  3. Program Operations support, contributing to the development of tools and best practices for the programs team
  4. Recruitment /onboarding support for new program team members
  5. Regional program management support, coordinating monthly team meetings and quarterly performance reviews.

Key Performance Indicators

  1. Impact: number of listeners and engagements on projects on which the RPM is the programs lead
  2. Bookings: Value of secured partnerships
  3. Delivery: Execution and invoicing of projects on which the RPM is the programs lead, according to the contract / work plan
  4. # Team members successfully onboarded (as measured by positive 3-month review)

Team and Reporting Structure

  • Reports to Regional Director Middle East & North Africa



  • Experience of 8+ years in any combination of: social enterprise, INGO, mobile network operator, ICT4D, business development
  • Proven business development skills, with a history of submitting winning applications
  • Experience in humanitarian setting and/or refugee populations preferred
  • Project management experience, including reporting and budgeting
  • Excellent problem solving and interpersonal skills
  • Excellent written and oral communication skills in English and Arabic
  • Demonstrated self-management/entrepreneurial skills; adaptability and resourcefulness.​


  • Experience living and working in the region
  • Experience implementing USG-funded projects
  • Excellent written and oral communication skills in French

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

Apply now with a CV and a short cover letter