Country Manager, Indonesia

About Viamo

Mobile technology is revolutionizing how organizations engage with the people they serve. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo believes that information is power. We connect individuals and organisations using digital technology to make better decisions. With more than 11 million people reached in 2019 alone, we are well on our way to meeting our ambitious goal of reaching 50M people annually by 2023.

About the role

You will be Viamo's representative in-country and a passionate leader within the digital for development movement. Your role is to drive impact, working with partners to develop and launch innovative and effective digital engagement programs. You will ensure that every large development organization in Indonesia knows about Viamo’s solutions and you will supervise the delivery of Viamo’s work on our projects. This role includes managing program staff in-country, providing support, building capacity, and ensuring deliverables and reporting are met.

Key Responsibilities

Business Development

  • Take the lead on identification of new business opportunities in Indonesia, track and respond to RFPs, and design high quality proposals.
  • Work with partners to design and launch effective mobile engagement projects; this includes building relationships, co-designing projects, and preparing budgets.

Partner Relations Management

  • Delight our partners with quality, timely execution of program deliverables.
  • Provide support to key partners for the effective use of Viamo’s services across a range of sectors, including health, nutrition, agriculture, democracy and governance, and disaster preparedness.
  • Manage relationships with Mobile Network Operators to ensure the infrastructure is in place to connect with all mobile phones in Indonesia.

Program Implementation

  • Oversee the implementation of project activities and ensure deliverables are met to the set quality standards and within the agreed timelines.
  • Oversee the production of narrative and financial reports (with support from Viamo’s finance team).
  • Manage the 3-2-1 Service, expanding content available and developing commercial partnerships to diversify revenue.

Team Management and Representation

  • Manage the Viamo Indonesia team, provide close coaching and support, ensuring capacity is developed.
  • Represent the organization to national government agencies and ensure organizational compliance with national regulatory bodies.

Key Performance Indicators

  • Impact: Number of unique listeners and engagements
  • Bookings: Value of secured partnerships
  • Revenue: Execution and invoicing of program deliverables

Team and Reporting Structure

  • Reports to: Regional Director, Asia
  • Line manages: Two Program Managers and 3-2-1 Product Manager



  • Experience of 8+ years in any combination of: social enterprise, INGO, Mobile Network Operator, ICT4D/ Digital for Development, digital strategy consulting, donor or international implementer
  • Proven business development skills, proposal writing and partnership building with a history of submitting winning applications
  • Proven project management experience, including reporting and budgeting
  • Entrepreneurial mindset and proven experience in co-developing ideas with partners; workshop facilitation skills and experience in design thinking approaches
  • Leadership skills, including strong intercultural sensitivity, and a passion for unleashing the potential of your colleagues
  • Excellent written and oral communication skills in English
  • Experience living and working in Southeast Asia


  • Extensive experience living and working in Indonesia
  • Excellent written and oral communication skills in Bahasa Indonesia
  • Experience implementing USAID and DFAT-funded projects
  • Experience working with the private sector

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

Apply now with a CV and a short cover letter