Gender Specialist and Programs Support, Ghana

About Viamo

Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s

population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the

planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information

in their local languages, and their voices remain underheard. The organizations that serve them lack the technology

and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational


Viamo connects individuals and organizations using digital technology to make better decisions.

With more than 18 million people reached in 2018 alone, we are well on our way to meeting our goal of reaching

50M people annually by 2023.

About the role

You will be our gender specialist and programs support, located in the Viamo Ghana office. The role is two-fold - the

first revolves around managing and reporting on Viamo Ghana’s adolescent sexual health and gender-based sexual

violence hotline and second supporting the business development efforts within the programs portfolio of the Ghana

office. The latter will include forming relationships across organizations focused on gender work, health, agriculture

and other aspects of the programs portfolio. In Ghana, we have significant contracts in place with UNICEF Ghana,

Savannah Signature, the Gender Center and more.

Key Responsibilities - Gender Specialist

● Standard call center responsibilities with a focus on sexual violence counselling, awareness, and education

● Receive inbound calls from students and other citizens with questions about, or reports of, sexual violence

and sexual health

● Proactively provide advice on safe and healthy behaviors based on recommended practices and compel

callers to understand and act upon the advice provided

● Resolve caller issues by clarifying questions/concerns, researching, locating and providing the desired


● Maintain database by collecting and entering data during calls to be used for reporting purposes

● Report project outcomes to partners on-time with meaningful insights and supporting evidence

Key Responsibilities - Program Support

● Support Country Director with business development efforts, specifically with:

○ Building relationships

○ Preparing for speaking engagements

○ Co-designing projects

○ Preparing budgets

○ Responding to RFPs

● Delight our partners with quality, timely execution of program deliverables

● Assist projects with necessary platform work, in-person training (some travel may be required) and

organizing workshops

Key Performance Indicators

● Impact: number of callers supported on the hotline

● Bookings: value of secured partnerships

● Revenue: execution & invoicing of program deliverables

Team and Reporting Structure

● Reports to Country Director


● Excellent written and oral communication skills in English

● Experience living and working in Ghana

● Experience managing a hotline in any combination of social enterprise, INGO, mobile network operator,

ICT4D, business development

● Proven business development skills, with a history of submitting winning applications

● Project management experience, including reporting and budgeting

● Excellent problem solving and interpersonal skills

● Demonstrated self-management/entrepreneurial skills; adaptability and resourcefulness

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We

believe that diverse perspectives help our teams to create innovative solutions and understand our global clients'

needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce

without discrimination.

Apply now with a CV and a short cover letter