Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of thepower of mobile technology to meet their organizational goals.
Viamo connects individuals and organizations using digital technology to make better decisions.
With more than 30 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50 million people annually by 2023.
About the role
We are looking for an experienced data analyst to join our globally distributed Tech Team and become the crucial link between our digital products and the monitoring and measurement objectives that demonstrate that we are delivering impact. In this role you would also find ways to better serve our end-users based on the data they have entrusted us with.
You will lead on the requirements gathering and data specification processes, working closely with data engineers, dashboard implementers, and product specialists to understand the data needs of Viamo and our partners, and convert these into delightful and accurate data solutions for Viamo staff and external customers.
You will guide product teams to plan data structures, processing, metrics definition, visualization, and data governance as they innovate new products.
You will be able to work confidently and independently with our global teams as part of the Data and Insights product team. The ability to work well with remote team members is therefore an essential requirement of the role.
We are hugely ambitious for our future, and we are looking for people who are equally driven by our mission to improve lives at scale through mobile technology.
Define and design Viamo’s data solutions:
Working with Viamo’s cross-functional product teams to understand product monitoring and programme evaluation requirements, and translate these into technical data specifications. (For example, this could mean helping a new product team formulate and refine the metrics they use for learning about user behaviour and product performance. )
Working with Viamo’s clients to discuss their data needs and recommend optimal solutions based on existing data product capabilities.
Define best practice for needs analysis and end-to-end data product development process.
Ensure the quality and accuracy of data products which are built, working with dashboard designers and data engineers to troubleshoot and iterate.
Recommend best practice in terms of data visualisation techniques
Coach product teams in data analysis methods and approaches
Plan the strategy and process to produce monthly and quarterly impact reports for each product crew, country managers, the exec team, and board.
Ad-hoc exploratory data analysis:
Query Viamo data to answer specific questions about the performance of the Viamo product ecosystem to help improve products.
Run exec level reports in a timely and accurate manner, liaising with key stakeholders to improve access to information and clarify issues.
Help define company wide monthly reporting metrics
Assist with best practices in terms of data governance:
Map access levels across the different tools that form the Data Platform as per guidelines
Work with the Director of Infrastructure and Security, and with Viamo's Data Protection Officer, to ensure that data processing complies with our robust privacy and data protection commitments.
Support the Data and Insights product team in planning the product roadmap:
There is significant scope to improve on current best practice and ample opportunity to work across departments to evolve data assets and use of data.
Recommend ways of increasing efficiency of internal processes through automation and increased access to data
Recommend approach towards unified approach to product measurement in line with Viamo’s ambitions of creating a platform to bring together end users and paying partners through the product ecosystem
Recommend any further resourcing or technology gaps Viamo has in terms of realising its ambitions
Recommend new technical methods of data analysis based on their specific database management expertise
Key Performance Indicators
● Guide product teams to plan data structures, processing, metrics definition, visualization, and data governance as they innovate new products
● Lead on the requirements gathering and data specification processes, working closely with data engineers, dashboard implementers, and product specialists to understand the data needs of Viamo and our partners
● Work confidently and independently with our global teams as part of the Data and Insights product team
Team and Reporting Structure
Reports to the Director of Technical Product Management.
Experience of 8+ years in any combination of: social enterprise, INGO, mobile network operator, Over 5 years of experience working as a data analyst/ data scientist
Experience working remotely
Ability to collaborate at multiple levels with a product team (including product management, design, and engineering roles): from discussing general market/customer needs, to roadmap planning, to specific technical requirements, down to low-level query details and technical optimization
Expertise in database management languages (MySQL, BigQuery Standard SQL, etc)
Experience in dashboarding software (Google Data Studio, Tableau, PowerBI etc)
Strong technical problem solving skills, proven ability to troubleshoot and debug
Strong communication skills with technical and non-technical team members
A proven ability to systematically approach tasks and to manage multiple, at times changing priorities and expectations
A passion for helping people in emerging markets through technology
Experience working with user engagement data
Experience of coaching teams in best practices in approaches and methodologies in data science
Degree in computer science, data science, or similar
Experience using a data visualisation tool to prototype dashboards
Experience of AWS and Google Cloud Platform infrastructure
Experience in using Machine Learning
Understanding of the implications of GDPR and other data privacy regulation on data storage and use
Experience of working with a data warehouse solution (eg. BigQuery, Redshift, Snowflake etc)
Experience using ETL tools
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.