User Experience Manager
Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.
Viamo connects individuals and organizations using digital technology to make better decisions.
With more than 25 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.
About the Role
Are you ready for an incredibly difficult design challenge that has the potential to impact 4 billion people in emerging markets? In 2020, Vaimo’s 3-2-1 Service reached almost 10 million people with over 150 million key pieces of information in 18 countries. In recent years, we have not only expanded this service to new markets but have also invested in creating and scaling best practices that improve the user experience and deepen our impact. As the User Experience Manager you will be responsible for making sure our listeners can use the 3-2-1 Service to make the same meaningful connections as people with smartphones, but without the connectivity: be a trusted source of information, study and learn, be entertained, connect with like-minded folks, buy/sell products, etc. You will improve the functionality, usability, and engagement of our Service. You will empathize with the needs of our millions of monthly users and ensure that they get great value from a high quality service; that the information they receive can be used to improve their well-being; and that Viamo can successfully measure this impact. You will work with team members in all countries to run pilots and experiments that lead to improvements that increase the number of users and interactions and improve and measure positive changes in knowledge, attitudes, and behavioral outcomes. You will work closely with the global 3-2-1 Product Leads and the local 3-2-1 Product Managers to scale best practices. You will also be a key member of the growing Product Team and work with Product Owners and Product Managers to integrate additional features and functionality into the 3-2-1 Service through the Viamo platform.
Key Performance Indicators
Team and Reporting Structure
Reports to the Director of Impact and Communications.
One of Viamo’s 25 offices around the world.
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.
Apply by February 15th with a CV and a short cover letter