Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.
Viamo connects individuals and organisations using digital technology to make better decisions.
With more than 30 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50 million people annually by 2023.
About the role
The Global Design & Implementation Team at Viamo works closely with clients and Viamo's Country Managers to deliver world-class & socially impactful projects across East and Southern Africa countries. This role will deliver value to our clients and end-users through use of the Viamo product suite on IVR, SMS, android application channels and lead implementation of the following products:
Mobile surveys (random digit dialing, known number sampling)
Outbound messaging campaigns
Social media chatbots
Remote training & job aids
*** D&I PMs & Sr PMs largely manage client project implementation cycle and product implementation remotely with occasional requests to travel and deliver content development workshops which are dependent on project and client needs in the country of implementation.
Lead project implementation cycle: project initiation, content design and optimization, product best practice implementation, results delivery, project closeout and client and various stakeholder communication and management
Viamo platform mastery: configurations, route setups and content building
Advise and recommend clients to apply best practices to optimize mobile content by Viamo product and oversee overall project implementation
Monitor mobile engagement projects and find the best ways to achieve maximum number of unique listeners
Deliver insights for our clients by analyzing data and creating reports primarily using Excel but knowledge of any other software for data analytics and visualization (Tableau, Power BI, Google Data Studio, STATA etc) is a bonus!
Propose to run A/B tests to find the best way to achieve maximum user engagement and meet the client goals as well as suggest new platform feature developments if needed.
Team and Reporting Structure
Reports to the Regional Implementation Manager for East and Southern Africa
Native or Fluent Amharic speaker
A problem solver who is willing to think outside the box to design solutions
Ability to multitask and prioritize your work across multiple projects
Technically proficient with software programs with a desire to learn and embrace more
You are organized and pay close attention to detail
Proven project management skills with at least 3 years + of experience in multi-stakeholder management in social enterprise, tech, INGO, mobile network operator. Ability to manage competing priorities at numerous projects at the same time.
Advanced Excel skills and experience with large data sets and data analysis and visualization.
Communications with internal and external stakeholders: needs assessment and project design scoping and results delivery within the agreed timeliness.
Technically proficient with software programs and applications for data collection, and the desire to constantly learn and self troubleshoot when encountering challenges.
Certification: CAPM, PMP, PRINCE2
Software knowledge for data analytics and visualization (Tableau, Power BI, Google Data Studio, STATA)
Basic SQL skills
Experience living and working in Anglophone or Lusophone Africa
Experience implementing USG-funded projects, DfID, EU funded projects
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.