3-2-1 Product Manager, Kenya
Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.
Viamo connects individuals and organizations using digital technology to make better decisions.
With more than 30 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.
We manage a national toll-free public information service called the 3-2-1 Service using Interactive Voice Response, USSD, and SMS. By calling 3-2-1 in Kenya on Safaricom, anyone with access to a mobile phone will be able to access information on topics such as health, agriculture, financial literacy, and more. In a series of “listen, then choose” steps, callers will use their phone to select from among hundreds of recorded voice messages to help them make informed decisions and improve their lives.
About the role
As the 3-2-1 Product Manager, you will be responsible for ensuring a high-quality impactful 3-2-1 Service. You must be able to empathize with Viamo’s mobile users (our beneficiaries) to understand their needs to access information as well as products and services offered by our clients: buying, selling, booking appointments, redeeming vouchers, etc. You will be responsible for each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded, and pre-tested correctly. You will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting. You will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.
1. Manage 3-2-1 day-to-day activities and manage content on the Viamo platform.
2. Manage relationship with Mobile Network Operator (MNO) partner.
3. Monitoring and Reporting
4. Pilot and test to improve user experience and increase impact
5. Other: Assist with Kenya project management support
Key Performance Indicators
Team and Reporting Structure
Reports to Country Director, Kenya.
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. n alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.
Apply now with a CV and a short cover letter.