Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard in public debates, surveys, and policymaking. The organizations that serve them often lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.
Viamo is leading a global movement of nonprofits, governments, and businesses who want to communicate with the people they serve via mobile. We envision a world where all people have access to the information they need to make decisions for healthy, prosperous lives. Viamo connects individuals and organisations using digital technology to make better decisions. With more than 30.5 million people reached in 2020 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.
About the role
You will become part of our team in Haiti, managed by our Haiti Country Manager, working with some of the most innovative development organisations and private sector companies. Your role is to ensure that every project and programme is implemented to the delight of our partners who deeply care about the impact of projects. In this role, you will work with a wide range of different partners working in health, education, agriculture, financial inclusion and more. You will support these organisations with the design of digital engagement strategies, deliver exceptional customer service during the implementation of mobile and digital projects, and take great pride in fostering impact through mobile in Haiti.
Work with local and international partners to design and launch effective mobile engagement projects and monitor and report on their impact.
Delight our partners with quality, timely execution of program deliverables, including recommendations to enhance the impact
Oversee qualitative research, including small formative studies and pretesting content with the intended audience
Manage relationships with Mobile Network Operators (Digicel + Natcom)
Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings
Advise and recommend clients to apply best practices to optimize mobile content by Viamo product and oversee overall project implementation
Develop work plans, gantt charts, and general programmatic documents under the supervision of the County Manager.
Monitor and contribute to the implementation of these work plans according to the established timelines.
Plan and lead trainings and content development/validation workshops with partner organizations and their stakeholders, including relevant government agencies.
Guide stakeholders on the content development process with a keen focus on creating user friendly, dynamic, relevant content for diverse populations in Haiti, using a human centered design approach.
Support the Country Manager as needed in representation to national government agencies and at local events advocating for the use of our mobile technology.
Leverage own network contacts when asked for the expansion of the Viamo portfolio.
Key Performance Indicators
Partner satisfaction, measured by feedback and NPS post-project
Impact: number of unique listeners and engagements
Execution of program deliverables according to the contract / work plan
Revenue: project invoicing according to the schedule set out in the contract
Quality & Relevant Content, measured by repeat usage on the information lines and internal Viamo engagement metrics.
Team and Reporting Structure
Reports to the Country Manager Haiti
Works closely with the Design and Implementation team based in Dakar, Senegal and Accra, Ghana.
Legally authorized to work in Haiti
University degree and experience of 3+ years in any combination of social enterprise, INGO, mobile network operator, ICT4D and/or business development
Excellent project and programme management skills with emphasis on customer service and communications for development/behaviour change initiatives.
Independent thinker and problem solver with proven experience managing multiple projects at one time
Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
Excellent attention to detail and thoroughness
Demonstrated ability to multitask, prioritize and coordinate many project activities at a time
Technically proficient with software programs, and the desire to learn and embrace more
Excellent written and spoken language skills in English, Haitian Creole, and French
Fluency in Spanish
Ability to manage potential Latin America partner leads.
Demonstrated skills in analysis, interpretation and data reporting
Experience in Social Behavior Change (SBC)
Experience in business development. A history of submitting winning applications to international donors is an asset.
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.